Below is a list of common questions and answers that we get asked often. If your question does not appear here, you can access a more comprehensive list of questions customized to your shopping experience once you have logged in.

Buyer’s Guide

How does buying through FurnitureClick compare to market or furniture stores?
Our close relationships with many of the top furniture manufacturers allow us to offer home furnishings at an exceptional value. Combined with a wide-spread selection to choose from, the buyer will find that the benefits of shopping with FurnitureClick far outweigh other options.

Where are the furniture pieces made?
Our products come directly from the world’s leading manufacturers of fine furniture. Most are made individually by hand and imported from overseas.

Account Information

How do I create an account?
FurnitureClick is a members only site. You must have a Welcome Code in order to join FurnitureClick. To join, insert your priority code on the home page and follow the prompts. Please note that several of the fields in the registration form are required. These fields are necessary so we can better assist you in finding the types of furnishings that best suit your situation. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

I forgot my password.
Visit the Forgot Your Password page. On this page, you'll be able to send an email to yourself with your password.

Guarantees

Returns
FurnitureClick conforms to the majority of our suppliers' return policies and all sales are final. Returns are not accepted by FurnitureClick. That said, we will gladly work with you to resolve issues resulting in damage that occurs during shipping/freight or that is the result of manufacturer defect.

Warranty
There is a one year limited warranty on all furniture pieces for workmanship and manufacturing defects. All efforts will be made to ensure complete customer satisfaction.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Shopping

What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

Do you ship to my country?
We currently provide services to homebuilders, developers and buyers in the United States and Canada.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

How are the items shipped to the buyer?
FurnitureClick is pleased to offer a full turn-key package allowing door-to-door, hassle-free delivery to a buyer’s home with a standard lead time of 3-4 weeks.

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.

For all additional support questions, please click Contact Us for our company contact information.